Privacy Policy

1. Data Controller

The Data Controller for your personal data is:

Data Protection Officer (DPO): Marco Perdonò

Contact: info@leader24.ai

2. Personal Data Collected

We collect the following categories of personal data:

Data provided directly by the user:

• Full name
• Email address
• Phone number
• Billing information (processed through Stripe)

Data collected automatically:

• Browsing and service usage data
• IP address
• Browser type and device
• Platform interaction data

Data related to service usage:

• WhatsApp conversations managed through the platform
• AI agent configurations created by the user
• System logs and performance data

We do not collect voice data, biometric data, or special categories of personal data (sensitive data).

3. Purposes and Legal Basis for Processing

Personal data is processed for the following purposes:

4. Third-Party Services

To provide our service, we use the following third-party providers who may process your personal data:

• Stripe, Inc. - Payment processing
• Google Analytics (Google LLC) - Web traffic analysis
• Meta Platforms, Inc. (Facebook Pixel) - Analytics and advertising remarketing
• Supabase, Inc. - Database and infrastructure
• WhatsApp Business API (Meta Platforms, Inc.) - Messaging integration

These providers act as Data Processors and process data exclusively according to our instructions and in compliance with applicable regulations.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for:

• Technical cookies: necessary for website and service operation
• Analytics cookies: to understand how users interact with the service (Google Analytics)
• Marketing cookies: for remarketing and personalized advertising (Facebook Pixel)

You can manage your cookie preferences through the banner on our website or your browser settings.

6. Data Retention

Personal data is retained for the time necessary to fulfill the purposes for which it was collected:

• Account data: retained for the duration of the contractual relationship and deleted upon user request
• WhatsApp conversations: retained until the user requests deletion
• Billing data: retained for 10 years as required by tax regulations
• Browsing and analytics data: retained for a maximum of 26 months

7. Data Transfers

Your personal data may be transferred to countries outside the European Economic Area (EEA). In such cases, we implement the following safeguards:

• Standard Contractual Clauses approved by the European Commission
• Verification that providers adhere to recognized frameworks (e.g., EU-US Data Privacy Framework)
• Appropriate technical and organizational measures to ensure data security

8. Data Subject Rights

In accordance with EU Regulation 2016/679 (GDPR) and applicable regulations, you have the right to:

• Access: obtain confirmation of processing and a copy of your data
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion of your data ("right to be forgotten")
• Restriction: restrict processing in certain circumstances
• Portability: receive your data in a structured, readable format
• Objection: object to processing based on legitimate interest
• Withdraw consent: withdraw consent at any time

To exercise your rights, contact us at: info@leader24.ai

You also have the right to lodge a complaint with the Data Protection Authority in your country of residence.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Data encryption in transit (HTTPS/TLS)
• Data encryption at rest
• Role-based access controls
• Continuous security monitoring
• Regular backups
• Staff training

10. Age Requirements

The Leader24.ai service is intended exclusively for users aged 18 years or older. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us immediately.

11. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with the updated date indicated. We encourage you to review this page periodically.

For substantial changes, we will notify you via email or platform notification.

12. Contact Us

For any questions or requests regarding this Privacy Policy or the processing of your personal data, you can contact us:

• Sevedo Co. Ltd.
• Address: 9/291 Vichitsongkram Road, Kathu, Phuket, Thailand
• Email: info@leader24.ai